Return Policy

  • Eligibility for returns & replacement

    • Customers have the right to return or replace any purchased items within 7 days of receipt if they are defective, or damaged, or if an incorrect product was received.

    • Items must be in their original condition, including original packaging, unused, and with all tags still attached to qualify for a return.

    • While initiating a return, customers must provide supporting photos/videos as proof of the issue.

    • Returns will be picked up from the same address where the product was originally delivered.

    • Kindly reach out to us for missing item cases within 72 hours of delivery, failing which the claim will not be entertained.

    Non-Returnable Items:
    Items are not eligible for return or replacement, if products have been used, or damaged by the customer.

    Process

    1. Initiation: Contact our customer support at support.store@astrotalk.com with your order details and the issue (defective, damaged, or incorrect item).

    2. Approval: Await confirmation and approval from our team. Upon approval, you will receive instructions on how to proceed.

    3. Shipping: Attach the prepaid shipping label provided by www.astrotalk.store to your return package and drop it off at the designated shipping center.

    4. Refund: 

      • For eligible products returned within the 7-day return window, Store Credit equivalent to the value of the returned item(s) will be issued to your account instead of a refund to the original payment method.
      • For refunds to the original payment method, a processing fee of ₹100 will be deducted from the refund amount.
      • If a product is found to be defective or damaged upon delivery, a full Store Credit refund will be issued upon successful processing of the return.
      • Partial returns of an order will result in a partial Store Credit being issued for the value of the specific product(s) returned.

    5. Replacement: If the customer has chosen a replacement, it will be shipped once we have received the product. We generally ship within 4 days from the date of receiving the product.

    Quality and Authenticity Guarantee

    Authenticity

    • ZenAceStri guarantees the authenticity of all products sold on our website. We ensure that all items are sourced from reputable suppliers and are of the highest quality.

    Quality

    • Our commitment to quality means that every product meets stringent standards before being offered to our customers. We stand behind the quality of our products and strive to deliver only the best.

    Note: While we ensure the quality and authenticity of each product, we do not guarantee that customers will experience specific benefits associated with the products. The effectiveness of the products can vary widely based on individual use and circumstances. Please note, there are no returns or replacements available for any product under this issue category.

    Contact Information

    For any queries or further assistance regarding our return, exchange, or quality policies, please contact us via:

    • Email: support.store@astrotalk.com

    Our customer support team is available to assist you with any issues or questions you may have regarding your purchase, return, or exchange.